MobirisePlease understand that appointment times are limited and booked especially for you. Each client’s appointment is very important to us. The following policies ensure scheduling is managed efficiently so that our clients receive the level of service and professionalism that they deserve when they book with us.
Booking: A credit or debit card is required to book appointments and may be charged for late cancellations, no-shows, or other policy-based fees outlined in this booking policy. The card saved will remain on file for all future bookings and can be managed at any time through your profile page.
Your card will only be charged for approved purchases or policy-based fees described in this policy. Please bring your preferred form of payment in person at the time of the appointment.
New Client Bookings (initial appointments only): New client appointments are reserved especially for clients beginning services with Glitteroxy. Until a new client completes their first appointment, all scheduled appointments remain subject to the new-client booking policy.
New client initial appointments may be rescheduled one time with at least 24 hours’ notice. New client appointments may not be cancelled without a cancellation fee. A cancellation without rescheduling will incur a fee equal to 50% of the scheduled service price, payable before any future appointments are accepted.
A cancellation or reschedule made less than 24 hours before the appointment, any missed appointment/no-show, or any second cancellation or reschedule will incur a fee equal to 100% of the scheduled service price.
For appointments with multiple services, cancellation and no-show fees are calculated based on the total scheduled service price.
We understand that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, we require that you notify us at least 24 hours in advance. This helps us protect the time of our nail artists and our clients, and ensures that we can continue to deliver upon our promise of exceptional service.
Cancellations: Cancellations and rescheduled appointments without 24 hours notice will incur a cancellation fee of 100% of the service price. Missed appointments (no-shows) will be charged 100% of the service price. This fee is non-refundable and cannot be put toward any future services. Appointments booked within 24 hours of the scheduled appointment cannot be canceled or rescheduled without incurring a cancellation fee of 100% of the service price.
For appointments with multiple services, cancellation and no-show fees are calculated based on the total scheduled service price.
Punctuality: We understand that you have a busy schedule, and allow a grace period of 15 minutes after your scheduled appointment time. If you are more than 15 minutes late for your appointment, we may need to reschedule your appointment to accommodate your service(s). If we do not hear from you within 15 minutes after your scheduled appointment start time, your appointment will be considered a “no-show”, and you will be charged 100% of the service price.
Waiver: Glitteroxy, LLC may waive or reduce a cancellation fee if we are able to fill the reserved appointment time with another completed booking, or in the event of documented emergencies, severe weather, or other extraordinary circumstances, at our sole discretion.
A decision to waive or reduce a fee in one instance does not waive Glitteroxy, LLC’s right to enforce the policy in the future.
Future Bookings: Glitteroxy, LLC reserves the right to decline future appointments for clients with repeated cancellations, no-shows, unpaid fees, chargebacks, or failure to follow salon policies.
Agreement: By booking an appointment with Glitteroxy, llc., you acknowledge that you have read and understand our booking, deposit, and cancellation policies and agree to be bound by the terms and conditions stated above.
Mobirise